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Reviews & Testimonials

We think you’ll find the care at Prospect House is outstanding, but we’re biased! So please don’t just take our word for it. Below you’ll find reviews from the people who really know what life at Prospect House is like – our lovely residents and their families.

All the reviews are taken from www.carehome.co.uk, the UK’s largest care home information and review site. Every review published on their website is independently verified by them to ensure they are genuine.

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  EXCELLENT  
 Google star 1Google star 2Google star 3Google star 4Google star 5 
 Based on 9 reviews 
  
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google Google 
 
 Richard charmley profile picture 
 
 
 Richard charmley 
 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
My mum has been in Prospect house since Dec  Tracy Eve and Karren have been so helpful. It is very homely and everyone goes the distance to help when my Dad goes in they also give him lunch as well its never easy but they do a great job thanks Richard
  
 
  
 
 
 
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 Madeleine Heath profile picture 
 
 
 Madeleine Heath 
 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
What a brilliant place to find yourself in!  Jean loves it and looks 5 years younger than when she moved in. It’s so much fun to visit with her and hard to believe she’s 96 years old. Thank you to all the wonderful staff who look after her so well.
  
 
  
 
 
 
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 Sally POWELL profile picture 
 
 
 Sally POWELL 
 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
When you arrive to see your 96 year old aunt who had suffered from broken ribs and a broken hip, now cycling her legs on a bespoke machine, sitting in the chair, smiling in the sunshine, new bouffant hair do, saying ‘you just have to keep going don’t you?’ … you know that Prospect House was the right place for her! Well fed, well looked after and happy.
  
 
  
 
 
 
 Posted on Google Google 
 
 Penny Barette profile picture 
 
 
 Penny Barette 
 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
My Mum has been receiving respite care at Prospect House for the last 6 weeks.  From the moment that she walked in the door, she has been treated with the utmost kindness and respect.  She has loved all the activities, particularly the inter-generational ones with the little visitors from the primary school across the road.   The anxiety which she was experiencing while living on her own, has all but disappeared.  We have all been so happy with the care that she has been shown, that we have decided to make her stay permanent.  She is in very safe hands.
  
 
  
 
 
 
 Posted on Google Google 
 
 Evelyn Smith profile picture 
 
 
 Evelyn Smith 
 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
My husband Syd just had his first resprite at this home he loved it and said all the staff were so nice and caring and would go again.Thank you Eve Laura and everyone for looking after him well while l had a well deserved holiday.
  
 
  
 
 
 
 Posted on Google Google 
 
 Seblaaa profile picture 
 
 
 Seblaaa 
 
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
It’s the thought that counts

Doreen N

Wife of Resident

My husband has been having 6 weeks rehab at Prospect House and I really cannot fault it. This room has recently been redecorated, it is comfortable and the staff have been friendly and helpful.

If he should need to have permanent care then we couldn’t have a better place and I speak from experience having had both our mothers in care homes in the Wrexham area.

Judith B

Daughter of Resident

I am very impressed with the care provided. Staff are well qualified and always pleasant and willing, nothing is too much trouble.

The accommodation – bedroom, lounge and dining room are all of good quality and cheerful to be in. Meals are varied, tasty and suitable. My mother is very contented, which is a great comfort to me.

Enid W

Resident

I am very contented here. The care is excellent, the carers are kind and smiley.

The food is good. I have a lovely bedroom. My family and friends can visit me at any time. I am well blessed.

Mike M

Son of Resident

I cannot recommend this home highly enough. The staff and residents become family. Regular activities, good food, constantly clean.

Lovely rooms (in a new wing). Regular reviews with family. It’s not cheap, but everything works and functions so well. There are also some wonderful volunteers that help out. Highly recommended.

Angela

Daughter of Resident

Mum spent 3 1/2 months in respite at Prospect House earlier this year. She soon settled in and enjoyed the morning activities.

She had nothing but praise for the staff and the matron, enjoyed the food- she said she felt like a VIP. It was a sad day indeed for mum and myself when she had to leave.

John F

Husband of Resident

My wife went to Prospect House in Jan 2013 and died in February 2016. For three years she had extremely good care. A member of staff said to me once “If we didn’t like the job we wouldn’t do it” and that attitude seemed to apply to all the staff.

Whilst the residents were patients they were also friends and treated us as such. She always had a smile for the staff and received one in return. I and my family couldn’t have wished for a better standard of care.